At Watch 360, we take pride in offering a carefully curated selection of authentic pre-owned and original watches. To ensure transparency and fairness, we kindly request all customers to review the following return and exchange policy before making a purchase.

Pre-Owned Watches

• All pre-owned watches may show minor signs of previous use, such as light scratches or wear.

• These minor cosmetic imperfections are considered normal and are not valid reasons for return or exchange.

• In the rare event of a technical fault or functionality issue, we may offer a return or exchange at our discretion, subject to inspection.

Packaging & Return Eligibility

• For both original and pre-owned watches, eligibility for return or exchange strictly depends on the condition of the original packaging and accessories.

• This includes the original box, warranty card, tags, manuals, and any other included items.

• If any of these materials are missing, altered, or damaged, the item will not be eligible for return or exchange.

• Please ensure all packaging and accessories are preserved and returned in their original condition.

Product Description & Customer Responsibility

• Customers are requested to carefully read the full product description before placing an order.

• Returns or exchanges due to color, design, size, or personal preference will not be accepted.

• Watch 360 will not be held responsible in cases where dissatisfaction arises from aesthetic or preference-based reasons.

Valid Return/Exchange Reasons

• A return or exchange will only be considered in the event of a verified technical fault, malfunction, or authenticity concern with the watch.

• All claims are subject to inspection and approval by our quality team.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer.